Insight & Trends

Our way of living innovation and seeing the future: our differential value.
Make things happens

The engine of innovation: our passion

Innovation and vision for the future aren’t just theories, we bring them to the present world and make them a reality.

Let’s talk about 360º Innovation

We live in a world where the most valued companies have a differential value with respect to their competition: their approach to innovation. Its origin lies in the promotion of internal innovation that they apply to their processes, but whichis also perceived by customers in the experience they have with the company, so let’s talk about Innovation 360º.

Leverage to achieve this

Generating a culture that promotes and encourages internal innovation, and why not? Customers can also help us innovate if we establish a channel for them to tell us how their needs are evolving, with regard to processes, experience, work spaces, the way they do things.

We encourage internal innovation with activities such as virtual ideathon, # USTideas4today, check here >>

The engine of innovation: our passion

Innovation and vision for the future aren’t just theories, we bring them to the present world and make them a reality.

Let’s talk about 360º Innovation

We live in a world where the most valued companies have a differential value with respect to their competition: their approach to innovation. Its origin lies in the promotion of internal innovation that they apply to their processes, but which is also perceived by customers in the experience they have with the company, so let’s talk about Innovation 360º.

Leverage to achieve this

Generating a culture that promotes and encourages internal innovation, and why not? Customers can also help us innovate if we establish a channel for them to tell us how their needs are evolving, with regard to processes, experience, work spaces, the way they do things.

We encourage internal innovation with activities such as virtual ideathon, # USTideas4today, check here >>

Innovation has no limits, are you going to impose them?

We’ll tell you our view on some of these trends..

Innovation has no limits, are you going to impose them?

We’ll tell you our view on some of these trends..

automatizacion | UST GLOBAL
Insight & Trends
Hyperautomation: an advanced version
  • This is the advanced version of automation, which, in addition to carrying out human tasks through mechanisms, is capable of supporting decision-making by combining different artificial intelligence techniques.
democratizacion | UST GLOBAL
Insight & Trends
We’re going one step further with the Optichannel
  • The improvement of the customer experience is going a step further, now companies can decide at any time, for each user and operation, which is the most appropriate communication channel through the use of artificial intelligence.
automatizacion | UST GLOBAL
Insight & Trends
Hyperautomation: an advanced version
  • This is the advanced version of automation, which, in addition to carrying out human tasks through mechanisms, is capable of supporting decision-making by combining different artificial intelligence techniques.
democratizacion | UST GLOBAL
Insight & Trends
We’re going one step further with the Optichannel
  • The improvement of the customer experience is going a step further, now companies can decide at any time, for each user and operation, which is the most appropriate communication channel through the use of artificial intelligence.
QAOps | UST GLOBAL
Insight & Trends
QAOps: the power to unite tests and operation
  • QAOps maintains the quality of the software and approaches its work from a DevOps mentality, integrating QA tasks into the CI/CD process. Quality control cannot be a silo, it has to work in collaboration with development and operation.
  • At each stage, usability, error and quality tests are performed. The reason this changes the rules of the game is that testing and development used to be two separate entities, and often testing could cause large bottlenecks that would slow down development and launch, the application of QAOps stops this from happening.
Multiexperiencia | UST GLOBAL
Insight & Trends
Multiexperience using natural language
  • The discussion about what kind of app to create is no longer meaningful if you have a multiplatform tool that allows you to create both at the same time with reasonable effort. The application has to be web-based, responsive, flexible; run on all devices to reach everyone, and it has to be a PWA to guide the corresponding native to gain loyalty.
  • There is no better way to improve the experience than to use people’s natural language as an interface to communicate with the applications. The use of conversational assistants extends throughout the entire journey with clients.
DataOps | UST GLOBAL
Insight & Trends
DataOps: the power to unite data and operation
  • DataOps is a collaborative data management practice focused on improving communication, integration and automation of data flows between managers and consumers throughout the organisation. Like DevOps, DataOps is not a rigid dogma, but a practice based on how data can be provided and updated to meet consumers’ need for company data. It is a new practice for collecting, cleaning and preparing data without standards or frameworks.
Observabilidad | UST GLOBAL
Insight & Trends
Observability in an ApIfied world
  • Once connection problems between businesses have been solved, we must then see what happens between them. To do this, clients need a centralised method of visualising operational execution information, but not only that, they need to do this at technological level. To do this they require a visualisation of the map of components and execution information of the deployed mircroservices (KPIs and SLAs) in almost real time, organised by functional domains and layers of responsibility.
Cloud | UST GLOBAL
Insight & Trends
We are leaving the early days of Cloud behind
  • The early days of the cloud are behind us, and now we must solve potential problems of security, standardisation, governance and economics of the cloud. It is time to provide visibility at all levels and increase operational efficiency.
  • We are facing new needs: self-service for self-provisioning, providing visibility of cloud costs, automatic discovery of resources to be provisioned in a predictive way, automatic management of subscriptions in multi-cloud environments and ease of creating new infrastructures.
IA | UST GLOBAL
Insight & Trends
Where is artificial intelligence headed
  • Machines are getting smarter and performing tasks that before could only be done by humans… but they haven’t come to replace us! They are emerging to increase life expectancy and our abilities, with a collaborative approach.
  • Where is it going?… AI reflects and enhances our society’s assumptions and perceptions.  It aims to improve the decision-making process , providing speed and accuracy; to enable the analysis of hidden patterns and better predictive models, to facilitate automated learning by allowing hyper-personalisation; and to optimise business processes through the automation of modeling and simulations.
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