Markets

Insurance

Digital innovation leads organisations towards a customer-centric mindset

Markets

Insurance

Digital innovation leads organisations towards a customer-centric mindset

We accelerate your journey towards innovation

Insurance companies are currently immersed in a comprehensive transformation process that will enable them to adapt to the latest needs of their customers by offering an E2E service with a customer-centric approach.

This means that companies must invest efficiently, with a focus on reducing costs and providing operational excellence by modernising applications and automating manual tasks, in addition to adapting cultures and processes to make them more agile.

At UST, we want to accelerate insurance companies’ journeys towards innovation, enabling them to become fully digital players and build closer relationships with their customers, knowing them better and developing and implementing new business models.

We accelerate your journey towards innovation

Insurance companies are currently immersed in a comprehensive transformation process that will enable them to adapt to the latest needs of their customers by offering an E2E service with a customer-centric approach.

This means that companies must invest efficiently, with a focus on reducing costs and providing operational excellence by modernising applications and automating manual tasks, in addition to adapting cultures and processes to make them more agile.

At UST, we want to accelerate insurance companies’ journeys towards innovation, enabling them to become fully digital players and build closer relationships with their customers, knowing them better and developing and implementing new business models.

We invite you to follow our journey, to strengthen your business through digital innovation:

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Starting with innovation

Customer research and data analysis applied to identifying insurance needs that are not being met
Developing business strategy and innovation in products, services and processes
Designing services to improve the customer experience
Marketing and branding strategies to broaden your customer base and increase your penetration rate with current customers
Transforming your organisation to implement a culture of design

INSURANCE

Starting with innovation

Customer research and data analysis applied to identifying insurance needs that are not being met
Developing business strategy and innovation in products, services and processes
Designing services to improve the customer experience
Marketing and branding strategies to broaden your customer base and increase your penetration rate with current customers
Transforming your organisation to implement a culture of design

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Moving onto Business Transformation

Consultation services to streamline and optimise business and IT processes, with agile methodologies

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Technological infrastructure and systems

Arriving at the creation of technological infrastructure and systems: new operational models

Infraestructura tecnologica | UST Global

INSURANCE

Technological infrastructure and systems

Arriving at the creation of technological infrastructure and systems: new operational models

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Digital Portfolio

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Digital Portfolio

Transforming core business platforms: ITACA

Transformation towards ecosystems with enhanced architecture and microservices. At UST Global we have our own solution designed specifically for the Insurance Sector: ITACA

Icono gestion de la fuerza laboral | UST Global

Optimise business processes: Intelligent automation.

Assess processes that may be automated to improve efficiency, and integrate operations throughout the entire life cycle.

SMART solutions. Focused on a 360º customer experience

We improve the digital customer experience (personalisation, engagement and orchestration of the digital customer life cycle). We are able to do this through the use of ITACA, a fully digital insurance core, and all of our experience in CX and E2E developments.

Digitise insurance processes and business models: develop customer intimacy, digitise processes and generate new revenue streams.

360º knowledge of customers

Using Big Data and AI technologies to improve knowledge of customers, product innovation, customer service, etc.

Accelerating collaborative innovation and acting as an aggregator for the marketplace ecosystem.

Marketplace solutions to acquire knowledge of habits and improve customer relationships.

Improving the time to market of applications

Make your business more flexible and adaptable, with quality and experience as your distinguishing characteristic.

DevOps and DevSecOps

Transform management of developments, achieve agile deployments and make systems secure.

Eficiencia estructura coste | UST Global

Efficient cost structures

based on business needs.

Icono seguridad y eficiencia | UST Global

Guaranteeing protection of the insurance companies themselves

Fraud management, business continuity and managed cybersecurity services

Asistentes conversacionales | UST Global

Customer onboarding solutions

They enable remote customer enrolment, increase customer autonomy, simplify processes and allow the business to grow with less time to market

Conversational assistants

They improve customer relationships, expand the funnel for capturing customers, etc.

Video surveillance

Allows you to record video and audio , of entire activities or just parts of them, according to the user. Allows you to take pictures when making video calls. Finds and records the geographic location of the user’s smartphone .

Open Insurance

Adapting the world of insurance to the current needs determined by the latest competition in the market, whereas other markets can be viewed in a collaborative way (banking, telcos, GAFAs, etc.), requiring intelligent amplification.

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Insight & Trends

Reinventing the traditional insurance offer

Economic, social and demographic changes are forcing the traditional insurance offer to be reinvented.

New business opportunities

The growing power of technology is causing significant change and new business opportunities are arriving, along with an increased cybersecurity risk.

Big data & Analytics

An avalanche of information and data from multiple sources: increased knowledge of risks, helping to prevent them from materialising or mitigating their effects, in addition to more accurate risk assessments.

New players

New players are arriving to participate in the insurance ecosystem, creating opportunities to make alliances where each party contributes with their own particular expertise.