Insurance Bot Assistant
While ago we got a request from one of our Key clients, they wanted to investigate potential solutions where chatbots could improve some of their current processes.
Business spend $1.3 trillion on customer service calls each year, these calls are normally boring and time consuming, especially if there is no one to answer your queries and you spent time hanging on the call. Over 50% of these calls are related to common and frequent problems which can be answered via self-service in most cases.
We wanted to innovate around the ordinary solutions that are already available, there is a lack of solutions where the ChatBot is not just a simple user-machine interaction. We have developed an extensible POC where we explored the possibilities of the most known NLP/NLUs available.
Our solution can handle different types of data in order to take advantage of applications like Telegram or messenger where we can share our location, pictures and all sorts of media. We built our own middleware capable of process these requests and translate them for NLPs to understand.
This POC covers the case where a customer needs to report and accident where there are no third parties involved. This could be easily extended to any other potential scenarios.
Virtual Host at office EntranceAllow tech companies to have a bot that serves as first level support for customer inquiries
Banking & Financial Services
Send custom offers about loans to each customer
Send custom offers about premium features to each customer
Enhance the shopping experience: from custom offers to stock information about products
Schedule meetings with doctors
Energy & Utilities
Send custom offers about rates to each customer
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