Salesforce

The platform for success

Technology is transforming the way companies relate to their customers. Technological advances and the growing availability of the internet have allowed the development of new interaction channels which are used to strengthen the relationship with customers, however, it is this same customer who has their own unique vision. This means that we need a 360º view of the client’s operations within companies.

For this reason, if we want to achieve a unique experience, we need to develop an Omnichannel strategy regardless of the device used. And alongside this strategy, adaptation is key, that is, 100% personalisation of our clients’ needs, always guiding them towards hitting their goals.

A unique customer relationship experience

Salesforce provides us with the best customer relationship management tool. Thanks to cloud and mobile platforms, well-designed solutions can instantly scale and be customised to the changing needs of small, medium and large businesses and integrate with local legacy systems, making the switch to Salesforce a smooth and seamless process.

At UST Global we have our own methodology that offers customisation services tailored to the needs of each client. Being able to develop 360º applications and end to end process enablement.

We are experts in Salesforce’s different clouds, which allows us to deliver comprehensive solutions with better time to market. In addition, all our customers benefit from shared knowledge and best practices in delivery monitoring, implementation scalability and resource availability.

UST Global is also a partner that can help with Apttus and X-Author implementation, one of the most important solutions on the SFDC AppExchange market. The powerful combination with X-Author increases productivity, saves administrators hours, and automates processes across an entire business with ease.

Value Proposition

Come and take a look at our Value Proposition…
Dive into our journey!

Value Proposition

Come and take a look at our Value Proposition…
Dive into our journey!
Salesforce

Salesforce assesments

  • Integrated service that provides quantitative and qualitative benefits to our clients.
  • Shared knowledge and best practices in delivery monitoring, implementation scalability and resource availability.
Blockchain ESTRATEGIA | UST GLOBAL
Salesforce

Salesforce assesments

  • Integrated service that provides quantitative and qualitative benefits to our clients.
  • Shared knowledge and best practices in delivery monitoring, implementation scalability and resource availability.
Blockchain ESTRATEGIA | UST GLOBAL
Blockchain DISEÑO | UST GLOBAL
Salesforce

Parametrización: Platform

Utilising our expertise and knowledge, we offer customisation services according to the Client’s needs:

  • Complete Salesforce implementation.
  • Workflow and alert creation.
  • Customised configuration.
  • Customised developments: Force.com, APEX, Visual Force and Lightning Experience.

In addition, we perform integrations with corporate environments and with any data application or device, both in the cloud and locally.

Salesforce

Parametrización: Platform

Utilising our expertise and knowledge, we offer customisation services according to the Client’s needs:

  • Complete Salesforce implementation.
  • Workflow and alert creation.
  • Customised configuration.
  • Customised developments: Force.com, APEX, Visual Force and Lightning Experience.

In addition, we perform integrations with corporate environments and with any data application or device, both in the cloud and locally.

Blockchain DISEÑO | UST GLOBAL
Salesforce

Service Cloud

  • More responsive, intuitive and flexible service solutions that help anticipate Customer needs.
  • Increases customer satisfaction, creates lasting value and helps the business stand out.
  • Personalised assistance through any digital channel, including messaging, chat and social networks
  • Lightning Field Service: Improves first-time resolution, on-site management and much more, both in the office and remotely.
Transformacion negocio | UST Global
Salesforce

Service Cloud

  • More responsive, intuitive and flexible service solutions that help anticipate Customer needs.
  • Increases customer satisfaction, creates lasting value and helps the business stand out.
  • Personalised assistance through any digital channel, including messaging, chat and social networks
  • Lightning Field Service: Improves first-time resolution, on-site management and much more, both in the office and remotely.
Transformacion negocio | UST Global
Cloud nativas | UST Global
Salesforce

Sales Cloud

  • Improve productivity, optimise your sales process by promoting solid opportunities and get more customers, without limits on software, hardware or speed.
  • Incorporation of: Sales Cloud, Salesforce CPQ and AI.
Salesforce

Sales Cloud

  • Improve productivity, optimise your sales process by promoting solid opportunities and get more customers, without limits on software, hardware or speed
  •  Incorporation of: Sales Cloud, Salesforce CPQ and AI.
Cloud nativas | UST Global
Salesforce

Community Cloud

  • Complete personalisation of the Community by making it similar to a normal web page.
  • Integration with third-party or proprietary applications to shape the website you need.
  • 360º management of all the entities that form part of your website (clients, products…).
  • We study each case in detail and design an associated, optimised and simple data model to communicate and manage the entire platform.
IOT SERVICIOS | UST GLOBAL
Salesforce

Community Cloud

  • Complete personalisation of the Community by making it similar to a normal web page.
  • Integration with third-party or proprietary applications to shape the website you need.
  • 360º management of all the entities that form part of your website (clients, products…).
  • We study each case in detail and design an associated, optimised and simple data model to communicate and manage the entire platform.
IOT SERVICIOS | UST GLOBAL
Salesforce

Marketing Cloud

Making the most of each interaction with customers, we create personalised experiences for them across different channels such as: e-mail, mobile devices, social networks, the website, etc..
Intelligent marketing automation provides lead generation that transforms unlikely deals into saleable prospects. All this is possible thanks to the Data Management Platform.

Salesforce

Marketing Cloud

Making the most of each interaction with customers, we create personalised experiences for them across different channels such as: e-mail, mobile devices, social networks, the website, etc..
Intelligent marketing automation provides lead generation that transforms unlikely deals into saleable prospects. All this is possible thanks to the Data Management Platform.

Salesforce

Mulesoft

Through the complete MuleSoft Anypoint Platform solution, we carry out integrations that allow access to any application, data or device, either in the cloud or locally and from a single point.

Salesforce

Mulesoft

Through the complete MuleSoft Anypoint Platform solution, we carry out integrations that allow access to any application, data or device, either in the cloud or locally and from a single point.

BLOCKCHAIN DISTRIBUCION | UST GLOBAL
Salesforce

Financial Cloud specialists

Experience in the implementation and parameterisation of projects for financial institutions on the Financial Cloud.

Salesforce

Financial Cloud specialists

Experience in the implementation and parameterisation of projects for financial institutions on the Financial Cloud.

BLOCKCHAIN DISTRIBUCION | UST GLOBAL
Salesforce

Expert support

We have a great team of certified experts in the different Salesforce clouds that will accompany you throughout its implementation and support process, thanks to our experience as leaders in the management and parameterisation of the clouds: Service, Community, Sales, Marketing and Financial Cloud

Salesforce

Expert support

We have a great team of certified experts in the different Salesforce clouds that will accompany you throughout its implementation and support process, thanks to our experience as leaders in the management and parameterisation of the clouds: Service, Community, Sales, Marketing and Financial Cloud

TECHNOLOGY VALUE

Insight & Trends

Performance | UST Global

Integration with WhatsApp for case management and personalised customer service.

INVERSIONES | UST GLOBAL

Integration with payment gateways in the Community Cloud

DevSecOps | UST Global

Integration with  e-signature.

Estrategia en la nube | UST Global

100% custom developments in Community Cloud.

Icono Personalizacion Datos UST Global

Incident management through the Contact Centre incorporating AI.

Trabajo en equipo y remoto | UST Global

Improvement of digital channels through Service Cloud.

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